AI systems drift: indexes go stale, models change, costs creep, and yesterday's eval pass means nothing next quarter. Support is managed AI operations on the Kona platform — we keep what's deployed reliable, evaluated, governed, and affordable.
Application, agent-trace, and cost telemetry watched continuously; incidents triaged, contained, and rolled back with runbooks.
Eval suites re-run on every model, prompt, and index change — regressions caught before your users find them.
RAG sources, embeddings, and indexes kept current; withdrawn content actually disappears.
Model routing, caching, and right-sizing tuned monthly — cost per successful task, reported.
Autonomy-ladder compliance, approval records, and audit trails packaged for your risk owners.
Every tier includes the platform's built-in audit trail and event log. Tiers add depth of ownership, not just response speed.
We'll review your deployed system and recommend a tier — with the first month's governance report as the proof.
Talk to operationsManaged operations for agents already in production — monitoring, evaluation, incident response and change control.