Every morning, Kona has already scored your leads, flagged what's stalling, and drafted your follow-ups. You review, approve, and move on. Fifteen governed agents across three suites — agentic from the ground up on Kona Agentic OS, not AI added on.
Each agent owns a job with an explicit autonomy level from the Kona autonomy ladder — agents act where it's safe, queue anything sensitive for approval, and never touch what's reserved for humans.
The pipeline suite — from first enquiry to enrolment or closed-won. In education deployments these agents speak admissions natively: enquiries, applications, offers, intakes.
Scores every lead and enquiry 0–100 from intent, fit, and behaviour — re-ranked continuously.
Auto · auditedDetects stalled, overdue, and missing-next-action records and publishes the ranked daily work list.
Auto · auditedDrafts personalized follow-ups in your voice, grounded in the record — never auto-sent unless allow-listed.
Human approvalBooks demos and counselling sessions into calendars, with reminders over email and WhatsApp.
Auto · auditedRuns long-cycle re-engagement sequences for cold leads and future-intake enquiries.
Human approvalPredicts the quarter — or the intake — from live pipeline signals and flags slippage early.
Auto · auditedThe post-sale suite — every conversation captured, triaged, answered from grounded knowledge, and escalated with full context when a human is needed.
Classifies and routes every inbound message by intent, urgency, and SLA risk.
Auto · auditedAnswers from your governed knowledge base with citations — abstains when ungrounded.
Human approvalMaintains a running, grounded summary of every case for instant handoffs.
Auto · auditedMonitors ageing and breach risk across every open case and escalates before deadlines slip.
Auto · auditedPackages context and history and hands the case to the right human with a recommended action.
Human approvalThe operations suite — the data quality, reporting, and process integrity work that keeps the record layer clean enough for every other agent to trust.
Detects duplicates, gaps, and decay; proposes merges — merge execution always needs a human.
Human approvalFills missing firmographic and contact fields from governed sources, with provenance.
Auto · auditedBuilds and narrates pipeline, conversion, and cohort reports on schedule.
Auto · auditedAudits every record transition against your playbooks and flags out-of-process deals.
Auto · auditedEvery touch, source, and signal unified on one timeline.
Email, WhatsApp, and calls in one thread per contact.
Auto-built cohorts that update as behavior changes.
Nothing sends without your sign-off when you want it.
Pipeline, conversion, and rep performance in real time.
Scoped, governed, and fully auditable agent actions.
Legacy CRMs bolt AI onto a record-keeping core. AI-native startups move fast but skip the governance enterprises need. Kona is agentic from the ground up and governed from day one — the autonomy ladder, HITL approvals, and a full audit trail are the product, not a roadmap item.
Kona speaks admissions natively — enquiry → application → offer → enrolment, counsellor work lists, intake-cycle ageing, and parent/student conversations over WhatsApp — while staying a full sales CRM for services and B2B teams.
We'll load a slice of your real data and show the agents working in a live walkthrough.
Book a demoKona CRM is a customer-engagement system where agents qualify, follow up and escalate inside the permissions and approval gates you define.