Playbooks, case studies, and hard-won lessons from putting AI agents into real businesses.
AWS put $1B behind the title; Microsoft followed with $2.5B. What FDEs actually do and how to build credible deployment experience.
Rules break the moment reality gets messy. Here’s how reasoning agents handle the edge cases automations can’t — and keep a human in the loop.
How a re-engagement agent recovered a third of missed demos — and what made the timing work.
The roles that matter first, how to vet them, and when to augment versus build a dedicated pod.
Start where the pain is sharp and the payback is fast. Five workflows that show up in almost every business.
One email a month — what's working, what's new, and how teams are shipping agents. No noise.
Field notes on picking bounded agent use cases, designing human review, evaluating behaviour, and moving from pilot to operated production.
Every article names its author and publication date, and states the context behind any outcome claim.