Areas of focus

Manikanta's articles translate agentic-system concepts into operating choices a business team can test. The emphasis is on bounded workflows, explicit human control and measurable outcomes rather than broad automation claims.

• Workflow selection — identifying repetitive work with clear signals, actions and escalation paths.
• Agentic CRM — comparing reasoning agents with brittle rule chains when customer journeys become irregular.
• Operating controls — keeping humans responsible for exceptions, approvals and changes to production behaviour.

Published articles

Editorial context

Articles are published under KDigital's editorial policy. Quantitative outcome claims should be read with the context described in the evidence methodology.